Understanding your Call-on-Doc data breach notification letter
If a Call-on-Doc letter arrived in your mailbox, here is what it means, why you received it, and the free steps you can take right now.
Why you received this letter
Call-on-Doc, a telehealth services provider, reported a data breach to the Texas Attorney General on September 21, 2026, stemming from an incident on December 22, 2025. The exposed information includes sensitive patient details such as Full Name, Social Security Number, and comprehensive medical records. This incident creates risks of identity theft and potential medical fraud for affected individuals.
Information the filing reports as involved
- Full Name
- Date of Birth
- Social Security Number
- Medical Record Number
- Health Insurance ID Number
- Diagnosis and Treatment Information
- Prescription Information
- Provider and Treatment Dates
- Billing and Financial Information
What to do after the letter
Confirm the notice is genuine
A legitimate Call-on-Doc notice references the specific incident reported to the Texas Attorney General and describes which categories of your information were involved. Compare the letter against the public filing before acting on any links or phone numbers it contains.
Keep the letter — it is your proof of connection
The notification letter is the document that ties your personal information to this incident. Keep the original and photograph it. If you later request a case review, this letter is the strongest evidence that you were among the affected individuals.
Protect your accounts and credit
Depending on what was exposed, consider a free credit freeze with all three bureaus, new passwords for reused credentials, and monitoring of financial statements. These steps are free and do not require you to wait for anyone's permission.
Check the record against the public filing
You can verify the Call-on-Doc incident against the filing reported to the Texas Attorney General. This registry summarizes what was filed; it does not provide legal advice.
This page summarizes a data breach reported to the Texas Attorney General for informational purposes. DataBreachInformation.com is a neutral reference registry and does not provide legal advice.