Service Management Group LLC Reports 2026 Data Breach in Indiana

Service Management Group LLC submitted a data breach notification to the Indiana Attorney General on September 11, 2026. This report concerns a cybersecurity incident that the company identified on March 18, 2026, which involved unauthorized access to systems containing personal information. The investigation into this breach is currently ongoing with a monitoring status.

Service Management Group LLC specializes in enterprise customer experience measurement and consumer analytics. In its operations, the company processes and maintains substantial datasets of consumer interactions, transaction histories, and internal workforce performance metrics for various global brands. This role involves handling sensitive data, making robust security essential.

The compromised data categories from this incident include Full Name, Email Address, Mailing Address, Phone Number, Password or Credential Hash, Purchase and Order History, Payment Card Information, and Internal Employee Records. The exposure of such details could lead to unwanted communications, unauthorized account access, or other forms of personal information misuse.

Individuals who receive a breach notification from Service Management Group LLC should carefully read the information provided. It is generally recommended to remain alert for any unusual or suspicious emails, calls, or texts. Consider updating passwords for online accounts, especially if you use similar credentials across multiple services. Regularly monitoring financial statements and credit reports for any unexpected activity is also a prudent step to safeguard against potential fraud.