Where can I see the official Call-on-Doc breach notice?

Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.

What should I do after getting the Call-on-Doc data breach notice?

Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.

Is the Call-on-Doc data breach letter legit or a scam?

A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.

Did Call-on-Doc offer free credit monitoring?

Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.

Can I sue Call-on-Doc over the data breach?

It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.

Is there a Call-on-Doc data breach class action lawsuit?

Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.

How much could a Call-on-Doc data breach settlement or claim be worth?

There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.

Do I need a Call-on-Doc data breach lawyer or attorney?

An attorney can read your notice and tell you whether a claim makes sense. A case review here is free, and data breach cases are usually handled on contingency, so there is no upfront cost.

Received a Call-on-Doc notification letter? Read the letter guide

MonitoringTexas AG filing · September 21, 2026

Call-on-Doc Telehealth Reports Texas Data Breach Impacting Patient Records

Call-on-Doc, a telehealth services provider, reported a data breach to the Texas Attorney General on September 21, 2026, stemming from an incident on December 22, 2025. The exposed information includes sensitive patient details such as Full Name, Social Security Number, and comprehensive medical records. This incident creates risks of identity theft and potential medical fraud for affected individuals.

State: Texas
Breach date: December 22, 2025
Reported: September 21, 2026

What may have been exposed

Full Name
Date of Birth
Social Security Number
Medical Record Number
Health Insurance ID Number
Diagnosis and Treatment Information
Prescription Information
Provider and Treatment Dates
Billing and Financial Information

Call-on-Doc, a telehealth services provider, filed a data breach notification with the Texas Attorney General on September 21, 2026. This filing, available in public records, details a security incident that occurred on or around December 22, 2025. The company's investigation into the specifics of how the breach occurred is currently ongoing.

The compromised information includes a wide range of sensitive personal and health data. Affected individuals may have had their Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information exposed. This collection of data represents a comprehensive snapshot of an individual's identity and medical history.

Because Call-on-Doc facilitates online medical consultations and prescription services, it routinely collects and stores extensive personal and health records. The digital nature of its operations means it relies heavily on electronic storage for this sensitive data. The exposure of such detailed information presents substantial risks, as it could be exploited for various forms of fraud.

Individuals whose data was compromised face potential threats such as medical identity theft, where their health insurance or medical records could be used to obtain unauthorized care or services. The combination of personal identifiers and health information also increases the risk of financial identity theft and targeted phishing attacks. These sophisticated scams often leverage specific personal details to appear more credible to victims.

Those who receive a data breach notification from Call-on-Doc should take immediate and proactive steps to protect their personal information. It is recommended to carefully review all financial account statements and health insurance explanations of benefits (EOBs) for any suspicious or unauthorized activity. Additionally, individuals may consider placing a fraud alert or security freeze on their credit reports with the major credit bureaus to help prevent new fraudulent accounts from being opened in their name.

What to do if you were affected

Based on the categories of information reported in this filing, these steps can help limit the risk of identity theft and fraud.

Freeze your credit
Place a free credit freeze with Equifax, Experian, and TransUnion. A freeze blocks new accounts from being opened in your name and can be lifted anytime.
Watch your financial accounts
Review bank and card statements for unfamiliar activity and turn on transaction alerts. Report anything you don't recognize to your bank right away.
Check for medical identity theft
Review the Explanation of Benefits statements from your health insurer for services or claims you never received, which can signal misuse of your medical identity.
Stay alert to targeted scams
Be cautious of calls, texts, or emails that reference this breach. Legitimate organizations won't ask you to confirm sensitive details through an unsolicited message.
Keep your notification letter
Save the notice you received. It documents that your information was involved and is often needed to enroll in any credit monitoring offered or to join a related legal claim.

What to know about the Call-on-Doc data breach

How many people were affected by the Call-on-Doc data breach, and what was exposed?: The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
Where can I see the official Call-on-Doc breach notice?: Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.
What should I do after getting the Call-on-Doc data breach notice?: Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
Is the Call-on-Doc data breach letter legit or a scam?: A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.
Did Call-on-Doc offer free credit monitoring?: Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.
Can I sue Call-on-Doc over the data breach?: It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
Is there a Call-on-Doc data breach class action lawsuit?: Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
How much could a Call-on-Doc data breach settlement or claim be worth?: There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.
Do I need a Call-on-Doc data breach lawyer or attorney?: An attorney can read your notice and tell you whether a claim makes sense. A case review here is free, and data breach cases are usually handled on contingency, so there is no upfront cost.

Source: Texas Attorney General filing

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